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Contact Us

Nightline is intended for users over the age of 18. If you are under 18, we recommend services such as Childline.

Instant Messaging Service

Speak to a listening volunteer in real-time, for as long as you’d like. Our IM service is open from 8pm -1am on: Wednesday, ThursdayFriday, and Sunday*.

*We have temporarily reduced the number of days we’re open to reflect our volunteers’ availability and welfare.

You can contact us here:

This service is currently closed, please check back again later.

Email Service

Our email service runs both in and out of term time, and we aim to respond within 48 hours. Send us an email at

(Note: Please be sure to check your Junk/Spam folder, as our responses may end up there)

Other Modes of Contact

Phone – Currently Unavailable

Call us to speak to a listening volunteer over the phone with no time pressure.
​Usually Available 8pm – 8am during term time

Drop-In – Currently Unavailable

Come and speak to a Nightliner face-to-face. You can find our location below.
Usually Available 8pm – Midnight during term time

Drop-In Location

St Francis Hall, University of Birmingham, Edgbaston, Birmingham, B15 2TT


Have you used our services? If the answer is yes - we'd love to hear your feedback!

Send us a message using the blue button below, whether it be positive or negative.

We use your responses to constantly improve the services we provide, and may also feature them in material to publicise Birmingham Nightline, if you consent to this.

Please note that it is not necessary to provide an email, but if you don’t, we unfortunately won’t be able to respond.