About Us

Student life can be tough at times. For some people, all the expectations of working hard, getting the grades you want or need, having fun, and maintaining a busy social life can seem nearly impossible to manage.

This is where Nightline comes in.

You can contact Nightline to speak to a fellow student about anything that’s on your mind, whether it’s academic stresses, relationship problems, or you’re just feeling down and want someone to talk to. No problem is too big, no problem is too small.

Principles

Confidential

All contact with Nightline is confidential within the organisation, subject to our confidentiality policy.*

Anonymous

The service is anonymous. We have never tried to identify any of our users and never will.

Non-Judgemental & Non-Advisory

You can speak to us about anything, without fear of being judged or told what to do.

Open Nightly

We aim to be open every night of term  – and we do a pretty good job of making sure we are!

*Confidentiality Policy

Confidentiality is a core value held by Birmingham Nightline, it is important to us that you feel comfortable talking about anything that is on your mind without fear of anyone else finding out. Nobody outside of Nightline will know what you have talked about with us, or even that you contacted at all. It is not a requirement to share personal details, such as your name or course, when you contact Nightline, but if you wish to, these details will remain between yourself and the Nightliner you spoke to.

If suicidal feelings are explored during a contact, our policy is to ask for the contact’s name and address so that the Nightliner can call for the appropriate help if needed. However, contacts provide these details at their own discretion, and choosing to provide or withhold such details would not affect the rest of the contact.

Furthermore, it is in the legitimate interests of Nightline to protect against abuses of the service to protect our volunteer safety, wellbeing, and ensure that the service remains available for genuine callers. In order to serve this interest, where a caller acts in an abusive or threatening manner towards our volunteers, Nightline may disclose personal data of that caller to appropriate third parties. These parties include the police, other Nightlines, Nightline Association, and other organisations with responsibility for the welfare of our volunteers. This disclosure may include personal data such as name and phone number.

Otherwise, we would only disclose information in the following cases:
– If you expressly request us to contact an external service
– A terrorist threat is made (due to the Prevention of Terrorism Act 2000)
– A child is believed to be at immediate or future risk of harm or exploitation (due to The Children and Young Persons Act 1933)
– We receive a court order requiring us to share information

If such cases arose and confidentiality was required to be broken, the Nightliner would let you know that any relevant information talked about would be passed on, to preserve the safety of others.